Le Torri Pizzeria Ristorante Rubano

The restaurant has a nice cozy ambiance and for the most part looked like the perfect place to eat. Since we arrived from abroad this afternoon, we did not have a working phone or transportation so we could not call to make a reservation (we tried to book a table online but it must have been full and therefore we were not able to do so). Nevertheless, we took a chance and walked 2 km's in the winter cold to eat here. Upon arrival, we were told that all tables were reserved and that they could not accommodate us, which is fair and understandable. In general, the staff were helpful and they even agreed to serve us if we were prepared to sit outside, which we did. Our main issue was that instead of allowing us to wait inside in the warm restaurant at the open tables (there were open tables the entire time we were there and we were only 2 people) we sat outside, bundled up in the 3ºC weather. To top it off, we were charged Euro 4 for a paper place mat and 2 pieces of pre-packaged breadsticks (and we not even offered water). I'm not sure if this is normal since this is the first restaurant we've eaten out but I can say that the service or at least hospitality could be improved as our entire experience could have been positive if a bit of basic courtesy were extended. Instead, we ended up leaving with a bad taste in our mouth. :(